Ezath is a digital subscription service operated by ZIAYING LLC. Access to the Service is delivered and consumed immediately upon payment confirmation. Because of this, and because we provide free and low-cost ways to evaluate the product before committing, all subscription purchases are final and non-refundable, except in the narrow cases set out below.
Try before you pay
You have two ways to evaluate Ezath without committing to a full subscription:
- Free plan — unlimited access to 15-minute and 1-hour signals with short explanations, and 1 hour of dashboard time per day. No card and no payment required. Keep it as long as you want.
- 24-hour trial ($9.99) — full Pro access for 24 hours so you can evaluate all four timeframes, deep AI analysis, and Telegram alerts before deciding on a longer plan. The trial is non-refundable and does not auto-renew.
We strongly recommend using the free plan or the trial before buying a monthly or annual plan.
Narrow exceptions where we will refund
We will issue a refund, on request, in the following situations:
1. Duplicate charge
If you were charged twice for the same plan due to a technical error on our side, we will refund the duplicate amount.
2. Unauthorized payment
If a payment was made from a wallet or account not controlled by you and you report it promptly, we will investigate and, if confirmed, refund the transaction.
3. Service-wide outage exceeding 72 hours
If the Service is unavailable to all paying users for a continuous period exceeding 72 hours during your paid period, we will credit or refund a pro-rata share of your subscription covering the affected days.
4. Regulatory requirement
Where applicable law gives you a mandatory refund right we cannot contractually waive (for example, some consumer rights in parts of the EU), we will honor it. If you believe this applies to you, explain the basis when you contact us.
What is not grounds for a refund
- A signal did not turn out profitable, or the market moved against a BUY / SELL call.
- You did not use the Service as much as you expected.
- You changed your mind after accessing the dashboard.
- Third-party exchange issues (outages, fees, liquidation) outside our control.
- You subscribed despite reading the Risk Disclaimer.
How crypto refunds work
Because we accept cryptocurrency, refunds are issued in the same cryptocurrency and on the same network used for the original payment, to the wallet address you provide. We calculate the refund in U.S. dollars at the original transaction rate, then convert to the crypto amount at the time of the refund. Network fees are deducted from the refunded amount. Exchange-rate movements between payment and refund are not our responsibility.
How to request a refund
Email support@ezath.com from the address on your account within 14 days of the charge. Include:
- Your account email.
- The transaction hash or invoice ID.
- Which exception you are invoking and a short explanation.
- The wallet address for the refund.
We respond to refund requests within 5 business days. Approved refunds are processed within a further 10 business days.
Questions
ZIAYING LLC
1209 Mountain Road Pl NE, Ste N
Albuquerque, NM 87110, USA
Email: support@ezath.com